Delete your account and data
How to delete your Belg account and all of your household's data. The quickest way is in the app; without the app, send us an email.
In the app
- Open Belg and tap the gear icon at the top right.
- Choose “Settings and profile”.
- Scroll to the very bottom and tap “Delete account”.
- Read what will be removed, then confirm.
A parent account is deleted right away. If it is the last parent account, the whole household is deleted, including all children's accounts.
A child requests the deletion. A parent confirms it in the parents' area, and then the child's account is deleted. Parents can also delete a child's account themselves under Members.
Without the app
Don't have the app any more? Email us from the address you use for Belg. If you signed in with Apple, tell us the name of the household and the first names of its members so we can find it.
We check that the request really comes from you, delete within 30 days, and email you once it's done.
What is deleted
- the account and every sign-in, including “Sign in with Apple”
- for the last parent: the household with all children's accounts
- points, transactions, missions with their photos, the shop and the vault
- chats, conversations with BelgAI, pictures, songs and voice messages
- timetable, homework, documents, events and lists
- connected services such as WebUntis or the bank account, including stored balances
- all permissions and consents
What is kept, and for how long
- Server backups: they are kept for 35 days, after which the deleted data is gone from them too.
- Invoices and payment records, if you had a subscription: as long as commercial and tax law requires (up to ten years). They contain nothing from your household.
- A record that we deleted, without the deleted content.